Last updated: May 2026
1. Scope and provider
These Terms of Service govern the use of the Wedwi platform and services operated by:
Efficient Operations GmbH
Schuerenbruch 13
32479 Hille
Germany
Email: daniel@wedwi.com
In these Terms, "Wedwi", "we", "us" or "our" refers to Efficient Operations GmbH.
Wedwi is intended for customers who want to create a digital wedding guestbook. Customers are in particular wedding couples or persons creating an event for a wedding couple. Guests are persons who upload content for an event via a QR code or link.
Customers must be at least 18 years old and have full legal capacity. If a person uses Wedwi on behalf of a wedding couple, company or other organization, that person represents that they are authorized to do so.
2. Description of services
Wedwi provides a digital platform for wedding guestbooks. Depending on the purchased package, the service may include:
creation of an event page with description, banner image and event information
provision of a QR code or link for guests
upload functionality for audio and/or video messages from guests
digital dashboard to view, manage, delete and download content
automatic creation of a digital guestbook or wedding montage
download features, where included in the relevant package
The exact scope of the service is determined by the package shown at checkout. The artistic design, length and quality of a montage depend on the amount, technical quality and content of the uploaded material. Unless expressly agreed otherwise, no specific subjective creative result is owed.
Wedwi is responsible for providing the digital features according to the purchased package. Mandatory statutory rights relating to defects in digital products remain unaffected.
3. Registration and account
Customers need an account to use Wedwi. Registration may be completed by email, Google Login or Facebook Login. Customers must provide accurate and complete information and protect their login credentials from unauthorized access.
Guests do not need an account. They can upload content for the relevant event via the QR code or link provided by the customer.
The customer is responsible for all actions taken through their account to the extent the customer is responsible for those actions. If the customer suspects abuse, unauthorized use or loss of credentials, the customer must inform Wedwi without undue delay.
4. Event page, QR code and customer responsibility
The customer creates the event page and decides who receives access to the QR code or upload link. The customer is responsible for sharing the QR code or link only in an appropriate context and for informing guests about the use of Wedwi.
The customer must ensure that all content uploaded or entered by the customer, including banner images, descriptions, names and other information, does not infringe third-party rights and may lawfully be used.
The customer must not publicly distribute QR codes or upload links in a context that is likely to cause abuse, spam, unauthorized uploads or rights violations. The customer is responsible for reviewing unwanted or unlawful contributions in the dashboard and, where necessary, deleting them or reporting them to Wedwi.
5. Guest uploads and rights to content
Guests may provide their name and upload audio or video messages. Before uploading, guests must accept the upload terms applicable to guests and acknowledge the Privacy Policy. Acceptance may be given through a non-pre-checked checkbox on the upload page.
Anyone uploading content accepts these Terms to the extent they apply to guests and uploaded content, and represents that:
they are entitled to provide the content
the content does not infringe any third-party rights, including copyrights, trademarks, personality rights or privacy rights
persons visible or audible in the content agree to being recorded and used as part of the wedding guestbook
for minors, the required consent of a parent or legal guardian has been obtained
Customers and guests grant Wedwi a non-exclusive, worldwide, royalty-free right to store, technically process, transcode, edit, compile, include in a digital guestbook or montage, make available to the relevant customer and offer for download the content they provide. This right exists only to the extent necessary to provide the Wedwi service, technical backup, archiving, support, troubleshooting, compliance with legal obligations or defense of legal claims.
Wedwi does not use private wedding content for advertising, public references or social media without obtaining separate consent.
Deleting an individual contribution prevents its future display and processing in the regular dashboard. Montages or files that were previously created, exported, downloaded or stored by the customer outside Wedwi cannot technically be recalled by Wedwi.
6. Prohibited content and use
Wedwi must not be used for unlawful, abusive or inappropriate purposes. In particular, it is prohibited to upload content or engage in conduct that:
violates applicable law
infringes third-party rights
contains hate speech, discrimination, harassment or threats
contains pornographic, violent, extremist or glorifying content
contains malware, spam, phishing or other security risks
discloses personal data of third parties without the required authorization
disrupts, overloads or technically manipulates the platform
Wedwi may remove unlawful content or content that violates these Terms, block uploads, temporarily or permanently restrict accounts and, where necessary, inform authorities or affected third parties.
Wedwi is not required to generally monitor content in advance. However, Wedwi may use automated technical checks and manual reviews, in particular for security, abuse detection, troubleshooting, enforcement of these Terms or handling notices.
Notices regarding unlawful content or rights violations may be sent to daniel@wedwi.com. A notice should include the relevant link or QR code, a description of the content at issue, the reason why it is unlawful and contact details of the reporting person. Wedwi will review notices at its reasonable discretion and may remove or block content or request further information.
If Wedwi removes content, restricts uploads or suspends accounts because content is unlawful or violates these Terms, Wedwi may inform the affected user of the main reasons to the extent legally required and practically possible.
7. Storage, availability and deletion
Wedwi is not a permanent archiving service. Customers should download and back up any content they wish to keep permanently.
Wedwi makes event data, guest contributions and montages available for at least 3 months from the event start or, if the montage is provided later, from the date the montage is made available. After that period, Wedwi may delete content unless longer retention has been agreed or is legally required.
Customers can delete individual guest entries in the dashboard. Deleted entries are archived and fully deleted no later than after 3 months, unless legal obligations or legitimate reasons require longer retention. Archived entries are not intended for regular display in the dashboard.
Uninterrupted availability of the platform cannot be guaranteed. Maintenance, security measures, updates, technical disruptions or events outside our control may lead to temporary limitations.
Wedwi is not liable for loss of content to the extent the loss is caused by the customer's failure to download content in time, deletion initiated by a customer or guest, or actions of a third party outside Wedwi's area of responsibility. Mandatory statutory liability remains unaffected.
8. Prices, payment and Paddle
Prices and packages are shown at checkout. Unless stated otherwise, purchases are one-time payments for the relevant package.
Payments are processed through Paddle. Paddle acts as Merchant of Record. This means that Paddle handles payment, tax calculation, invoicing, payment confirmations and, where applicable, refunds in its own name. Paddle's applicable terms may also apply to payment processing.
Wedwi does not store full credit card details.
The customer is entitled to access paid features only after successful payment confirmation or release by Paddle. In case of payment errors, chargebacks, suspected fraud or disputed payments, Wedwi may temporarily suspend access to paid features to the extent necessary and proportionate.
9. Refunds and voluntary refund policy
Unless required by applicable law, purchases are non-refundable once the digital service has started. The service starts in particular when the customer creates or activates an event, receives or uses a QR code, publishes or shares the guest upload page, or when guests are able to upload or have uploaded audio or video messages.
Mandatory statutory rights, including consumer withdrawal rights where applicable, remain unaffected. Refunds are processed through Paddle and may be refused after the service has started to the extent permitted by law.
Voluntary goodwill refunds in individual cases do not create any entitlement to future refunds in similar or other cases.
10. Right of withdrawal for consumers
If you are a consumer habitually resident in the European Union or in a country with comparable consumer rights, you may have a statutory right of withdrawal. Details are set out in the following withdrawal policy.
Withdrawal policy
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us by means of a clear statement, for example by email, of your decision to withdraw from this contract:
Efficient Operations GmbH
Schuerenbruch 13
32479 Hille
Germany
Email: daniel@wedwi.com
Because Paddle acts as Merchant of Record and processes the payment, refunds may technically be handled by Paddle.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we or Paddle will reimburse all payments received in connection with the withdrawn contract without undue delay and no later than 14 days from the day on which the notice of withdrawal is received. The reimbursement will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.
If you requested or caused Wedwi to begin performance during the withdrawal period, an appropriate amount for services already provided may be taken into account to the extent permitted by law.
Model withdrawal form
If you wish to withdraw from the contract, you may use this form, but it is not mandatory:
To: Efficient Operations GmbH, Schuerenbruch 13, 32479 Hille, Germany, Email: daniel@wedwi.com
I/we hereby withdraw from the contract concluded by me/us for the use of Wedwi.
Ordered on: __________________
Name of consumer(s): __________________
Address of consumer(s): __________________
Email address of the account: __________________
Date: __________________
Signature, only if submitted on paper: __________________
11. Changes to the platform and these Terms
Wedwi may further develop the platform and modify or replace features, provided this does not materially impair the contractually agreed scope of services or is necessary for technical, legal or security reasons.
Changes to these Terms generally apply to future purchases. For existing contractual relationships, we will inform customers of material changes in an appropriate manner. Where legally required, we will obtain consent.
12. Rights in Wedwi
All rights in the platform, software, user interface, designs, trademarks, logos, texts, workflows and other Wedwi content remain with Wedwi or the respective rights holders. Customers receive only a simple, non-transferable right to use Wedwi within the scope of these Terms and the purchased package.
It is prohibited to copy, modify, decompile, scrape, automatically extract, rebuild or use Wedwi for competitive analysis, except where this is mandatorily permitted by law.
13. Liability
Wedwi is liable without limitation for damages resulting from injury to life, body or health, for damages caused by intent or gross negligence and under mandatory statutory provisions.
In cases of slight negligence involving a breach of essential contractual obligations, Wedwi is liable only for typical and foreseeable damages. Essential contractual obligations are obligations whose performance is necessary for the proper execution of the contract and on whose compliance the customer may regularly rely.
Any further liability is excluded to the extent permitted by law. In particular, Wedwi is not liable for content provided by customers or guests, infringements caused by such content or disruptions outside our reasonable control.
The above limitations of liability also apply in favor of our legal representatives, employees and agents.
14. Indemnification for rights violations
If customers or guests culpably violate these Terms and third-party claims are brought against Wedwi as a result, they shall indemnify Wedwi against reasonable costs and claims to the extent they are responsible for the violation. This applies in particular to infringements of copyrights, personality rights, privacy rights or other third-party rights.
The indemnification also includes reasonable legal defense costs. Wedwi will inform the affected customer or guest of asserted claims to the extent legally permitted and practically possible.
15. Privacy
Information about the processing of personal data is available in our Privacy Policy:
https://www.wedwi.com/privacy
16. Term, suspension and termination
The customer may stop using Wedwi at any time. Statutory rights to termination or deletion remain unaffected.
Wedwi may suspend or terminate accounts, events or upload options if there is a material breach of these Terms, security risks, payment issues or if suspension is legally required.
Before a permanent suspension, Wedwi will reasonably consider the customer's interests and, where reasonable, assess less severe measures. In cases of serious rights violations, security risks, fraud, abuse or legal obligations, immediate suspension may occur.
17. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the country in which they have their habitual residence.
The place of jurisdiction for merchants, legal entities under public law or special funds under public law is, to the extent permitted, Bad Oeynhausen, Germany.
If any provision of these Terms is or becomes invalid, the validity of the remaining provisions remains unaffected. The statutory provisions will apply in place of the invalid provision.
Communication in connection with Wedwi may take place by email. Unencrypted emails provide only limited security and confidentiality.
